Frequently Asked Questions
Find answers to common questions about our beauty collections
Are your products cruelty-free?
Yes, Alexandria Store LLC is committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How can I check the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
Do you offer samples with purchases?
We often include complimentary samples with orders over $75, subject to availability at the time of shipping.
Are your skincare products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. We recommend checking the full ingredient list on each product page or performing a patch test before full use.
What should I do if a product arrives damaged?
Please contact our support team within 48 hours of delivery with a photo of the damaged item, and we will arrange a replacement immediately.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of purchase. Please contact [email protected] immediately for assistance.